Refund policy

At Mystery Retro Shirts, we understand that as a football fan, you want to be completely satisfied with your purchase. While our products are meant to offer a surprise 'mystery' shirt, we do offer returns and refunds in certain circumstances.

If you receive a damaged item or the size is significantly different from what you expected, we can offer ONE exchange. In extreme cases where the shirt is unsatisfactory in any way, we will offer a refund. However, please note that the shirt must be returned in its original condition for inspection before a refund can be processed. Please note, you have 14 days to return the product to us, starting from the date you receive it. Unless the issue is a fault on our part, e.g we accidentally sent the wrong size you ordered, we will not accept any returns past the 14 days.

To initiate a return or exchange, please email customerservice@mysteryretroshirts.co.uk. We will provide you with a returns address and instructions on how to proceed. To exchange your shirt, you will need to send it back with the original receipt and it must be in the same condition that it was sent. Please note that if the shirt is not in its original condition, we cannot offer an exchange or refund.

Please be aware that we do not accept responsibility for postage costs for returns. It is the customer's responsibility to cover the cost of return postage. Any refunds will only be the full price of the product. We will not refund the shipping fee you paid if it has been sent out by ourselves.

At Mystery Retro Shirts, we are committed to providing you with quality football apparel that meets your expectations. If you have any questions or concerns regarding our returns and refund policy, please do not hesitate to contact us. We are always here to assist our fellow football fans!